FAQ's

DO YOU ACCEPT CUSTOM ORDERS & REQUESTS?

Yes I certainly do. I'd love to work with you within my guidelines. After we've agreed I can create what you're after, a 50% deposit is required. 

SHIPPING 

All prints are posted out through Australia Post. With the exception of Gift Vouchers, the shipping is included in the product list price. If you have ordered more than one item, they may be posted out separately. A tracking number will be provided once your order has been posted out. As originals paintings are large (1 metre square), a shipping quote will be provided to you on request. By finalising your order, it is deemed that absolutely no responsibility is taken by myself, Melanie Nouchy for loss or damage once the package has been sent. Deliveries are sent during normal business hours between Monday and Friday. Purchases made on Saturday and, Sunday and public holidays will be processed on the next business day. Currently we are not shipping outside Australia. If you live outside Australia, please express your interest in private message. 

EXCHANGES 

It is our absolute priority to ensure you are satisfied with your purchase. Unfortunately, there is no exchange or return on sale items. Please post your item back to us within 7 days of the item being dispatched to you. The item must be returned via registered mail, and customers will be responsible for the shipping and handling costs, unless deemed faulty. Please include with your item the original order receipt and a brief letter detailing the reason for your exchange and what you wish to exchange your item for. The exchange item must be of equal or lesser value. Customers will be responsible for the cost of shipping the new item from our dispatch. Please allow 14 days for your exchange to be processed and delivered to you.